Shipping & Delivery

UK Deliveries

Free Next day delivery on orders over £250

Order below £250 will incur a delivery charge of £10.00.

Orders placed before 1pm Monday to Thursday will be delivered next working day. Orders placed after 1pm Thursday will be processed Friday for Monday delivery. Orders placed after 1pm Friday will be processed the following Monday for delivery Tuesday.

Certain parts of the UK such as the Highlands and Islands of Scotland are classed as remote and may not have a next day service available and delivery will usually take 2 to 3 days.

Our courier service will provide a text message or email informing you of a time slot for your delivery. If you are not going to be in please reply to the text or email with instructions of where the parcel can be left. Sadly we can not instruct the courier for you as the details have to come directly from the customer.

For each next day delivery service we donate £1.00 to the Woodland Trust to plant a tree to offset carbon emissions! So not only will you receive your order quickly but you will also be helping to save the planet.

International Deliveries

Shipping Destinations

We ship to a wide range of countries. If you are unsure whether we ship to your location, please contact our customer service team at support@tfhltd.co.uk for confirmation.

Shipping Costs

Shipping costs will be quoted at checkout based on your location and the weight of your order.
Any additional customs duties, taxes, or fees required by the destination country are the responsibility of the customer.

Delivery Times

Delivery times vary by destination. Estimated delivery times will be provided with your shipping quote at checkout.
Please note that these are estimates and actual delivery times may vary due to customs processing or other unforeseen delays.

Customs and Import Duties

All international orders may be subject to customs duties, taxes, or fees levied by the destination country. These charges are the responsibility of the customer.
Customs policies vary widely by country. Please contact your local customs office for more information.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through the shipping carrier’s website.

Restricted Items

Some items may be restricted from shipping to certain countries due to local regulations. If any items in your order are restricted, we will notify you and help you find an alternative solution.

Returns and Refunds

Our standard return policy applies to international orders. However, please note that return shipping costs for international orders are the responsibility of the customer.
We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Lost or Damaged Packages

While we take great care in packaging and shipping your items, we are not responsible for any packages lost or damaged in transit.
If you encounter any issues with your delivery, please contact us, and we will assist you in resolving the matter with the shipping carrier.

Contact Us

If you have any questions about our international shipping policy, please contact us at support@tfhltd.co.uk . We are here to assist you and ensure a smooth international shopping experience.

This international shipping policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.

Did you know when placing an order with us you can have the order shipped to your work address or any other address that is convenient for you? Just enter a separate delivery address when prompted and we’ll do the rest for you.

If you have any other questions about shipping please do not hesitate to contact us.